Question 1

What is your MOQ (Minimum Order Quantity)?

Accepted Answer

MOQ varies by product. Most agro commodities start at 1 x 20ft FCL (~20-25 MT). For smaller test orders or LCL we can accommodate 5-10 MT for select SKUs. Speak to our team for specific requirements.

Question 2

Which Indian ports do you ship from?

Accepted Answer

We primarily ship from Mundra and Kandla in Gujarat, with additional routing through Nhava Sheva (Mumbai) and Mombasa (for African origin shipments).

Question 3

What payment terms do you accept?

Accepted Answer

We accept TT (Telegraphic Transfer), irrevocable LC at sight, and DP terms for established buyers. CAD and DA terms can be arranged with credit insurance backing.

Question 4

Do you provide samples?

Accepted Answer

Yes — we send pre-shipment samples for every order and can dispatch free samples (under 1kg) for prospective buyers; courier charges are typically buyer's account.

Question 5

What certifications do you maintain?

Accepted Answer

FSSAI, APEDA, Spices Board India, ISO 22000, ISO 9001, HACCP, Halal India, Kosher. Specific certifications (USDA Organic, EU Organic, BRC) can be sourced on request.

Question 6

What is your typical lead time?

Accepted Answer

Most agro commodities ship in 12-18 days from PO confirmation, including processing, packaging, and dispatch. Rush orders can be expedited subject to product availability.

Question 7

Do you handle export documentation?

Accepted Answer

Yes — completely. We provide Phytosanitary Certificate, Certificate of Origin, Commercial Invoice, Packing List, BL, COA, Fumigation Certificate, and any country-specific documents.

Question 8

Can you do private labeling?

Accepted Answer

Absolutely. We offer full private label and white-label services — your branding, your packaging, our quality assurance and logistics.

Question 9

Which Incoterms do you work with?

Accepted Answer

FOB Mundra/Nhava Sheva is most common. We also quote CIF, CFR, DAP, and DDP to most major destinations.

Question 10

How can I track my shipment?

Accepted Answer

You'll receive shipment milestones (vessel allocation, gate-in, sailing, ETA) via email and WhatsApp, plus the Bill of Lading and shipping line tracking link.

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